Help Centre

Need Support?

Browse common answers below or contact the support team for direct help.

How do I get started on TBCN?+

Create an account, complete your profile, and start with the recommended first steps in Community, Collaboration, and Coaching.

Can I upgrade or downgrade my membership?+

Yes. Membership tiers can be changed from your account settings, and new access levels apply according to your selected plan.

How do I book coaching sessions?+

Go to the relevant coaching area, choose a coach or session type, and book using available slots.

Where can I get payment and billing support?+

For payments, receipts, renewals, or invoicing support, contact us through the contact page and include your account email.

How do I report a community issue?+

Use in-platform reporting options where available, then contact support with details so the moderation team can investigate quickly.